Solutions...
Knowledge Management Software
The concept of knowledge management is relatively new and so defining what knowledge management is and where it can significantly improve business practice is often quite difficult to explain and demonstrate.
In practice, knowledge management often encompasses the mapping of intellectual assets within the organisation which generates new knowledge for competitive advantage within a company making vast amounts of corporate information accessible, sharing of best practices and technology.
Generate Knowledge Manager is a new and innovative way to share information with all those who count; customers, partners and your own employees.
Generate Knowledge Manager Software is a web based, easy to use document sharing system that will grow as your company grows and become an everyday essential business tool for your company to draw resource from.
How your company uses Generate KM is very much dependant on your business and its requirements.
Generate KM can be used as an extension to a company's intranet or extranet system, it can help support customer service or internal support/sales staff or facilitate a number of other office disciplines.
It can even be used in tandem with your website and act as an extension to frequently asked questions and provide answers automatically not only saving company time and resource but also providing a massive advantage to your website users.
Key features include:
• Complete web based self help system• Categorise information by area, product, etc
• Built in feedback loops help your staff improve knowledge items based on customer input
• Customers can store their own favorites list
• Popular search terms help you to reach the answer quicker
If you’re interested in saving time, energy and money by investing in software that will help your company become more advanced and knowledgeable please speak to us today.
If you would like a demonstration please call us or click here to submit a demo request.
