Customer Service Excellence (previously the ‘Charter Mark’) is part of the government’s movement to promote businesses that are efficient, effective, excellent and empowering – putting the customer at the heart of what they do. The accreditation is awarded to organisations who are consistently achieving the national standard for excellence in customer service.
During an all-day, on-site evaluation process, our CSE assessor interviewed our customers and members of our team in order to examine areas of customer priority (delivery, timeliness, information, professionalism and staff attitude), as well as an emphasis on understanding customer experience and service satisfaction.
Two weeks after our evaluation, we received the great news and a certificate that is now proudly mounted on our wall.
The Customer Service Excellence accreditation also considers leadership an integral component in meeting the excellence standard, supporting management’s commitment to the customer, as well as the organisation itself.
‘The management approach is progressive, collaborative and inclusive. Senior management engage effectively with their team members using support, collaboration, consultation, learning and development to reinforce an excellent customer focused culture.’
Here at Generate UK, we pride ourselves on recognising the needs of our clients and ensuring that complex requirements can be delivered seamlessly, on-time and on-budget:
‘It was apparent from talking to customers that they valued the approach taken by Generate UK Ltd and the provision of service. Customers stated that they trusted there was always open communication, honesty and transparency in all dealings.’