Definitions and legal references

This Website

The ‘web site’ at https://www.generateuk.co.uk through which Personal Data of the User is collected.

 

Cookies

Small pieces of data stored in the User’s device.

 

Generate UK

Generate UK is a company registered in England with company number 06514515.

Unless otherwise indicated, this web site and its contents are the property of Generate UK and/or its subsidiaries, affiliates, or assignees. The site and its contents are protected, without limitation, pursuant to U.K. and foreign copyright and trademark laws. By accessing this web site, you agree to the following terms and conditions. If you do not agree, you have no right or license to access this web site and you should not do so.

General Terms

You are authorised to download one copy of the material on this web site on one computer for your personal, non-commercial use only. In doing so, you may not remove or in any way alter any trademark, copyright, or other proprietary notice.

Except as allowed in the preceding sentence, you may not modify, copy, distribute, republish, commercially exploit, or upload any of the material on this web site without the prior written consent of Generate UK. No intellectual property or other rights in and to this web site, other than the limited right to use set forth above, are transferred to you. Generate UK makes no representations or warranties with respect to this web site or its contents, which are provided for use “as is.” Generate UK disclaims all warranties, express or implied, including without limitation the implied warranties of title, non-infringement, merchantability and fitness for a particular purpose, with respect to the web site and any web site with which it is linked. It is your responsibility to evaluate the accuracy and completeness of all information, opinions and other material on this web site or any web site with which it is linked. Price information is subject to change without notice.

To the fullest extent permitted by applicable laws, Generate UK and its employees, agents, suppliers, and contractors shall in no event be liable for any claims, charges, demands, damages, liabilities, losses, and expenses of whatever nature and howsoever arising, including without limitation any compensatory, incidental, direct, indirect, special, punitive, or consequential damages, loss of use, loss of data, loss caused by a computer or electronic virus, loss of income or profit, loss of or damage to property, claims of third parties, or other losses of any kind or character, even if Generate UK has been advised of the possibility of such damages or losses, arising out of or in connection with the use of this Web Site or any Web Site with which it is linked. You assume total responsibility for establishing such procedures for data back up and virus checking as you consider necessary.

Copyright

All web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software and all other material on this web site are copyright Generate UK and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this web site for the sole purpose of placing an order with Generate UK. Any other use of materials on this web site, including reproduction for purposes other than those noted above, modification, distribution, or republication, without the prior written permission of Generate UK is strictly prohibited.

Trademarks

Generate UK referenced on this Web site is the trademark or registered trademark of Generate UK in the UK and/or other countries. Other product and company names mentioned on this Web site may be the trademarks or registered trademarks of their respective owners.

Complaints

Generate UK take feedback about our service very seriously.  If you are dissatisfied or want to make a comment about any aspect of our service there are a number of ways you can tell us about your views.

Telephone

Call Generate UK by telephone using the number 01635 887711.

Email

Send an email to Generate UK using the address Adele.Smith@GenerateUK.co.uk.

Direct

If you are a contract client of Generate UK raise the issue with your Account Manager.

If you remain dissatisfied or would prefer to make a formal complaint a summary of our process is set out below.

Please put your complaint in writing to:

Adele Smith
Generate UK Ltd
Unit 13
Thatcham Business Village
Coltthrop Way
Thatcham
Berkshire
RG19 4LW

Your complaint will be acknowledged within 2 business days of receipt.

A senior member of staff will investigate the complaint. We will do this as quickly as possible. We will meet with you if you wish to discuss the complaint in more detail.

We aim to respond in full within 28 days.