Support Offerings

We have developed a variety of support plans, each designed to provide you with flexibility in both time and the work you require.

ESSENTIAL CARE

Leave your website in safe hands and let our Technical Support team look after your site, keeping it updated. The Essential Care package is perfect for websites that simply require monthly security updates, monitoring and someone at the end of the line to talk to.

  • Security site monitoring
  • Monthly updates
  • 24/7 Access to Generate UK’s live support portal
  • Preferential rate on further work

BUSINESS PLAN

Too busy managing your business to manage your website? Our Business plan provides everything you need to successfully support a website including monthly security updates, sitewide monitoring, content changes and website improvements.

  • Phone support
  • Email support
  • 24 Hour Support Ticket Submissions
  • Site monitoring
  • Monthly updates
  • Website developments
  • Content editing
  • New feature requests
  • Design & implementation
  • Support, training & guidance
  • 24/7 Access to Generate UK’s live support portal
  • Preferential rate on further work

COMPLETE PLAN

Ideal for more complex websites including ecommerce stores. Perfect for semi-frequent content and development changes, site wide auditing, technical and UX enhancements.

  • Phone support
  • Email support
  • 24 Hour Support Ticket Submissions
  • Site monitoring
  • Minor CMS version updates
  • Security patch updates
  • Website developments
  • Content editing
  • New feature requests
  • Design & implementation
  • Support, training & guidance
  • Account management
  • Enhancement suggestions to improve usability
  • Site technical audit
  • Site performance reports
  • 24/7 Access to Generate UK’s live support portal
  • Preferential rate on further work

ADVANCED PLAN

Designed to support large complex website including e-commerce stores and websites with customised functionality.

Perfect for frequent content/ development changes, site auditing, technical and UX enhancements.

  • Phone support
  • Email support
  • 24 Hour Support Ticket Submissions
  • Site monitoring
  • Minor CMS version updates
  • Security patch updates
  • Website developments
  • Content editing
  • New feature requests
  • UX, Design & implementation
  • Support, training & guidance
  • Account management
  • Enhancement suggestions to improve usability
  • Site technical audit
  • Site performance reports
  • 24/7 Access to Generate UK’s live support portal
  • Preferential rate on further work