IS YOUR WEBSITE IN SAFE HANDS?

Your website is just like a car or a home, it needs to be well-maintained. When things break, they need to be fixed as early as possible to ensure that further damage doesn’t occur. When things become old, they need to be updated. Our support and maintenance services ensure that your website is secure and evolves to meet your existing and future requirements.

Working with our proactive support team gives you the peace of mind that your website is securely updated; avoiding security threats, and maintained at all times to ensure an exceptional user experience.

OUR SUPPORT SERVICES INCLUDE

  • Content Management Update & Creation

    Content Management Update & Creation

  • Security Updates

    Security Updates

  • CMS Version Control

    CMS Version Control

  • Responsive Support

    Responsive Support

  • Contact Form Creation & Protection

    Contact Form Creation & Protection

  • Bug Fixes

    Bug Fixes

  • CMS Plugins & Plugin Updates

    CMS Plugins & Plugin Updates

  • Hack Recovery

    Hack Recovery

  • Technical Assistance

    Technical Assistance

  • Quality Assurance

    Quality Assurance

THERE ARE 2 WAYS TO WORK WITH US

  • AD-HOC / PAY AS YOU GO

    Pay As You Go website support and maintenance is best-suited to clients who only need to update their website every now and then.

    • No pre-purchase required
    • Compliments an existing IT Team
    • Perfect for occasional updates
    • Transparent and up-front pricing, charged at our standard hourly rate
    • Full communication and timely progress updates from our Support Team
    • Temporary cover, perhaps your IT staff have taken a holiday and you require support for a short period

  • MONTHLY CARE PACKAGES

    For a more cost effective approach and peace of mind, the Monthly Care Package is a better option – especially if you have frequent updates.

    Our packages are tailored to suit you.

    • Peace of mind with a dedicated team contactable via telephone or email
    • Priority on requests
    • Backups stored safely
    • Plugin, CMS version and security updates and alerts
    • Recommendations and advice on ways to improve your site as we keep abreast of the latest innovations
    • Detailed monthly reports on your usage
    • We’ll inform you if things are getting a little outdated and help with updating content with your input
    • Unused hours are rolled over to the following month
    • Use of accumulative hours on ad-hoc project work

OUR PROCESS

We consider our website support & maintenance services process vital to facilitate effective collaboration, aiding smooth execution and maintain continuity. Whilst we follow a foundation of practises, we’re continually calibrating our processes in order for our clients to get the most from our services. We use this system to streamline our work, finding the path of least resistance so our clients get a better service, faster.

CONSTANT
COMMUNICATION
THROUGH OUT

shard
background  REQUEST IN
BY EMAIL OR PHONE
RESPONSE
WITHIN THE
HOUR
TICKET
RAISED
& WORK
SCHEDULED
WORK
ACTIONED
QUALITY
CHECKED
APPROVAL
& SIGN OFF
REQUEST
COMPLETED

OUR CLIENTS
FEEDBACK:

  • Diana Cardsoso, Office Manager - Cain Hoy Enterprises (UK) Limited

  • Sandra Wardnock-Horn, Marketing Manager - Dynasafe International AB

  • Nicky Nicklin, Marketing Manager - Orange & Black

  • Klara Loranger, Marketing Manager - Jones Robinson Estate Agents

  • Andrew Smith - Managing Director at Auricas