IS YOUR WEBSITE IN SAFE HANDS?
Your website is just like a car or a home, it needs to be well-maintained. When things break, they need to be fixed as early as possible to ensure that further damage doesn’t occur. When things become old, they need to be updated. Our support and maintenance services ensure that your website is secure and evolves to meet your existing and future requirements.
Working with our proactive support team gives you the peace of mind that your website is securely updated; avoiding security threats, and maintained at all times to ensure an exceptional user experience.
OUR SUPPORT SERVICES INCLUDE
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Content Management Update & Creation
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Security Updates
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CMS Version Control
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Responsive Support
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Contact Form Creation & Protection
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Bug Fixes
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CMS Plugins & Plugin Updates
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Hack Recovery
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Technical Assistance
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Quality Assurance
THERE ARE 2 WAYS TO WORK WITH US
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AD-HOC / PAY AS YOU GO
Pay As You Go website support and maintenance is best-suited to clients who only need to update their website every now and then.
- No pre-purchase required
- Compliments an existing IT Team
- Perfect for occasional updates
- Transparent and up-front pricing, charged at our standard hourly rate
- Full communication and timely progress updates from our Support Team
- Temporary cover, perhaps your IT staff have taken a holiday and you require support for a short period
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MONTHLY CARE PACKAGES
For a more cost effective approach and peace of mind, the Monthly Care Package is a better option – especially if you have frequent updates.
Our packages are tailored to suit you.
OUR PROCESS
We consider our website support & maintenance services process vital to facilitate effective collaboration, aiding smooth execution and maintain continuity. Whilst we follow a foundation of practises, we’re continually calibrating our processes in order for our clients to get the most from our services. We use this system to streamline our work, finding the path of least resistance so our clients get a better service, faster.
CONSTANT
COMMUNICATION
THROUGH OUT
REQUEST INBY EMAIL OR PHONE
RESPONSE
WITHING THE
HOURTICKET
RAISED
& WORK
SCHEDULEDWORK
ACTIONEDQUALITY
CHECKEDAPPROVAL
& SIGN OFFREQUEST
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OUR CLIENTS
FEEDBACK:
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“Generate UK provide us with exceptional website support and maintenance, always delivering what we need sooner than expected. They always pay great attention to detail, pointing out updates before they have been requested. Cain Hoy is a fast paced business, therefore having our website support and maintenance well looked after is key. Generate UK deliver this service seamlessly.”
Diana Cardsoso, Office Manager - Cain Hoy Enterprises (UK) Limited
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“Dynasafe has worked with Generate UK for many years now, websites, e-marketing, social media; always helpful in any way they can with my many varied marketing projects and requests! Joe Baily has always been more than supportive in all I ask to be done, as have all his staff; even when things go wrong…and they do sometimes, everyone at Generate helps to put things right as soon as possible…………and ALWAYS with a smile. A great team to work with!!”
Sandra Wardnock-Horn, Marketing Manager - Dynasafe International AB
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“Orange & Black have been using GUK support services for almost a year now to ensure we keep our web site working optimally. The team are very responsive to our needs, friendly to deal with and we are pleased with how our site is performing. Perhaps the most important part of the service for us is that being a seasonal business, activity on our site varies throughout the year and GUK have been flexible with how we use the support budget. (Most recently in implementing a re marketing campaign with access to their digital team.)”
Nicky Nicklin, Marketing Manager - Orange & Black
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“Really pleased with the support team at Generate for their hard work so far – excellent response and turnaround times. They’re helpful and patient on more technical issues and always give me a clear idea on timescales for each item. A pleasure to work with!”
Klara Loranger, Marketing Manager - Jones Robinson Estate Agents
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“Generate UK have been a long term and trusted partner. Why? Four reasons in particular: They are really nice people to deal with who also communicate in plain English, they are responsive and contactable, pricing is sensible and they are happy to be flexible to our wants/needs. In summary, we feel our business is appreciated, not just another revenue stream”
Andrew Smith - Managing Director at Auricas
CASE STUDIES
Cain International
Supporting an international brand with creative assets
THAMES VALLEY CHAMBER OF COMMERCE
Increasing membership enquiries through digital transformation
RUGBYTOTS
Enhancing brand awareness through a corporate video
