IS YOUR WEBSITE IN SAFE HANDS?
Your website is just like a car or a home, it needs to be well-maintained. When things break, they need to be fixed as early as possible to ensure that further damage doesn’t occur. When things become old, they need to be updated. Our support and maintenance services ensure that your website is secure and evolves to meet your existing and future requirements.
Working with our proactive support team gives you the peace of mind that your website is securely updated; avoiding security threats, and maintained at all times to ensure an exceptional user experience.
OUR SUPPORT SERVICES INCLUDE
Content Management Update & Creation
CMS Version Control
Contact Form Creation & Protection
CMS Plugins & Plugin Updates
THERE ARE 2 WAYS TO WORK WITH US
AD-HOC / PAY AS YOU GO
Pay As You Go website support and maintenance is best-suited to clients who only need to update their website every now and then.
MONTHLY CARE PACKAGES
For a more cost effective approach and peace of mind, the Monthly Care Package is a better option – especially if you have frequent updates.
Our packages are tailored to suit you.
We consider our website support & maintenance services process vital to facilitate effective collaboration, aiding smooth execution and maintain continuity. Whilst we follow a foundation of practises, we’re continually calibrating our processes in order for our clients to get the most from our services. We use this system to streamline our work, finding the path of least resistance so our clients get a better service, faster.
BY EMAIL OR PHONE
& SIGN OFFREQUEST
“Over the past 3 years, we have been thoroughly impressed with the service and support received from Generate UK and their knowledgeable and proactive staff. Their Support team provides knows our requirements and responds almost immediately to any queries with enthusiasm and energy. We see Generate UK as an extension of our own business, thanks to the dedicated personnel and work ethic, and we look forward to many more years of working together.”
Martin Ohrland – SMA
“Generate UK are always a pleasure to deal with. Whether the request is big or small, everything is dealt with in an extremely professional and prompt manor.”
Nick Wood, IT/Web Coordinator – Armstrong Laundry
“Generate UK provide us with exceptional website support and maintenance, always delivering what we need sooner than expected. They always pay great attention to detail, pointing out updates before they have been requested. Cain Hoy is a fast paced business, therefore having our website support and maintenance well looked after is key. Generate UK deliver this service seamlessly.”
Diana Cardsoso, Office Manager - Cain Hoy Enterprises (UK) Limited
“We have been using Generate on an ad-hoc basis for almost a year now. As we are not geographically close, we have not met face to face as yet but this has not prevented them from providing a very smooth and efficient service when we have needed them. It was difficult choosing them from a plethora of similar agencies but I am so happy to have found them.
Paul Kyte, Managing Director - Mobility Scooters Plus
“Dynasafe has worked with Generate UK for many years now, websites, e-marketing, social media; always helpful in any way they can with my many varied marketing projects and requests! Joe Baily has always been more than supportive in all I ask to be done, as have all his staff; even when things go wrong…and they do sometimes, everyone at Generate helps to put things right as soon as possible…………and ALWAYS with a smile. A great team to work with!!”
Sandra Wardnock-Horn, Marketing Manager - Dynasafe International AB
“Orange & Black have been using GUK support services for almost a year now to ensure we keep our web site working optimally. The team are very responsive to our needs, friendly to deal with and we are pleased with how our site is performing. Perhaps the most important part of the service for us is that being a seasonal business, activity on our site varies throughout the year and GUK have been flexible with how we use the support budget. (Most recently in implementing a re marketing campaign with access to their digital team.)”
Nicky Nicklin, Marketing Manager - Orange & Black
“Really pleased with the support team at Generate for their hard work so far – excellent response and turnaround times. They’re helpful and patient on more technical issues and always give me a clear idea on timescales for each item. A pleasure to work with!”
Klara Loranger, Marketing Manager - Jones Robinson Estate Agents
“Generate UK have been a long term and trusted partner. Why? Four reasons in particular: They are really nice people to deal with who also communicate in plain English, they are responsive and contactable, pricing is sensible and they are happy to be flexible to our wants/needs. In summary, we feel our business is appreciated, not just another revenue stream”
Andrew Smith - Managing Director at Auricas
“It could not be easier to work with the Generate support team. They always make sense of my odd requests, come to me with recommendations and fixes I hadn’t yet noticed and reply in a prompt and friendly manner – a pleasure to work with and a service I would unhesitatingly recommend.”
Eloise Speight, Marketing Manager – CMS Plc