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Website Support &
Maintenance
Services

Your website is a significant business investment. It requires commitment to keep it protected, up-to-date and in optimum condition. Has your website become an administrative burden?

IS YOUR
WEBSITE
IN
SAFE
HANDS?

Your website is just like a car or a home, it needs to be well-maintained. When things break, they need to be fixed as early as possible to ensure that further damage doesn’t occur. When things become old, they need to be updated. Our support and maintenance services ensure that your website is secure and evolves to meet your existing and future requirements.

Working with our proactive support team gives you the peace of mind that your website is securely updated; avoiding security threats, and maintained at all times to ensure an exceptional user experience.

What our customers have to say
  • Really pleased with the support team at Generate for their hard work so far – excellent response and turnaround times. They’re helpful and patient on more technical issues and always give me a clear idea on timescales for each item. A pleasure to work with!
    Klara Loranger, Marketing Manager – Jones Robinson Estate Agents
  • Generate UK provide us with exceptional website support and maintenance, always delivering what we need sooner than expected. They always pay great attention to detail, pointing out updates before they have been requested. Cain Hoy is a fast paced business, therefore having our website support and maintenance well looked after is key. Generate UK deliver this service seamlessly.
    Diana Cardoso, Office Manager – Cain Hoy Enterprises (UK) Limited
  • Dynasafe has worked with Generate UK for many years now, websites, e-marketing, social media; always helpful in any way they can with my many varied marketing projects and requests! Joe Baily has always been more than supportive in all I ask to be done, as have all his staff; even when things go wrong…and they do sometimes, everyone at Generate helps to put things right as soon as possible…………and ALWAYS with a smile. A great team to work with!!
    Sandra Wardnock-Horn, Marketing Manager – Dynasafe International AB
  • Orange & Black have been using GUK support services for almost a year now to ensure we keep our web site working optimally. The team are very responsive to our needs, friendly to deal with and we are pleased with how our site is performing. Perhaps the most important part of the service for us is that being a seasonal business, activity on our site varies throughout the year and GUK have been flexible with how we use the support budget. (Most recently in implementing a re marketing campaign with access to their digital team.)
    Nicky Nicklin, Marketing Manager – Orange & Black
OUR SERVICES INCLUDE:
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Content
Management
Update &
Creation
Securty
Updates
CMS Version
Control
Responsive
Support
Contact
Form Creation
& Protection
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Bug
Fixes
CMS Plugins
& Plugin
Updates
Hack
Recovery
Technical
Assistance
Quality
Assurance
There are two options:

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Ad-Hoc/Pay As You Go

Pay As You Go website support and maintenance is best-suited to clients who only need to update their website every now and then.

  • No pre-purchase required
  • Compliments an existing IT Team
  • Perfect for occasional updates
  • Transparent and up-front pricing, charged at our standard hourly rate
  • Full communication and timely progress updates from our Support Team
  • Temporary cover when you require IT support for a short period

Monthly Care Packages

Our monthly care packages offer a more cost effective approach, giving you peace of mind – especially if you have frequent updates.

    • Peace of mind with a dedicated team contactable via telephone or email
    • Priority on requests
    • Full communication and timely progress updates from our Support Team
    • Backups stored safely*
    • Plugin, CMS version and security updates and alerts
    • Recommendations and advice on ways to improve your site with our knowledge of the latest innovations
    • Detailed monthly reports on your usage
    • We’ll inform you if things are getting a little outdated and help with updating content with your input
    • Unused hours are rolled over to the following month
    • Use of accumulative hours on ad-hoc project work

 

our process
RESPONSE Within the hour REQUEST IN By email, phone or support form TICKET RAISED & work scheduled WORK ACTIONED QUALITY CHECKED APPROVAL & SIGN OFF CONSTANT COMMUNICATION THROUGHOUT REQUEST COMPLETED We consider our website support & maintenance services process vitalto facilitate effective collaboration, aiding smooth execution and maintain continuity. Whilst we follow a foundation of practises, we're continually calibrating our processesin order for our clients to get the most from our services. We use this system to streamline our work, finding the path of least resistance so our clients get a better service, faster. Our process

Our dedicated and friendly Support Team are available to help you Mon-Fri 09:00-17:30.

line dot

call us on 01635 785123




*backup service only available to GUK hosted client
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If you would like to learn more about how we can support and maintain your website, then please complete our quick contact form and a member of our team will be in touch

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